Chicago Metro Limo logo
North Shore
Limousine
Service, Inc.

Serving Chicagoland since 1988
Limo at night

FAQ's

Q1: What is a Shared Car Rate and how does that affect my pickup?
A1: Shared car is available for 1 or 2 passengers. With shared, you are charged a reduced fare which gives North Shore Limousine the opportunity to “share” your ride with another passenger. The other passenger would have a compatible pick-up time and be in the general vicinity of you. It’s important to be ready at your scheduled time.

Q2: What is a Private Car ride?
A2: Private car rides are charged when you request to ride alone; if there are 3 or more passengers in your group; for pickups to O’Hare before 5:00am or from O’Hare after 11:00pm; on major holidays; pets; or excessive luggage (this is includes golf clubs & skis). Also, if you plan on stopping, you are charged Private car rate plus an additional charge for the stop.

Q3: Are there any additional charges from what I was quoted?
A3: The quoted you receive is an all-inclusive price (includes base fare, tolls, fuel charge (varies based on current fuel charge, airport fees (when applicable), gratuity and STC fee. Save by booking online and the STC charge is removed.

Q4: What if I want to make a stop?
A4: We generally will charge you for a private ride, then an additional $20 to make a stop. The price may vary if the stop is out of the way. Call for quote just to be sure.

Q5: How do I meet my driver at the airport?
A5: Always collect your luggage first, then call us once you are on the lower luggage by the baggage claim. We will instruct you which door to go out, to walk to the middle island out, then a description of the car that is being sent for you (including the license plate #). It is helpful to have paper & pen to write down the information we give you). Most of the time it will be about 10minutes for the driver to make it to the terminals for you.

Q6: Why do I have to call?
A6: Even though this is a “prearranged ride” all passengers must call when ready. The city of Chicago has determined this policy. The vehicles hold in a staging area and are sent down once you notified us you have your luggage. Increased traffic in the terminals and which terminal you are in will affect the time it takes the car to get to you.

Q7: What if I need to be met inside the airport?
A7: Due to federal guidelines, we can no longer meet passengers at the gate. However, we offer Greet Service to meet you at the baggage claim area to help with your luggage and assist you to your chauffeur. There is an additional charge for 'Greeter' service. You can obtain a quote from the online reservation link or call our office at 847-816-7474. Advanced notice to accommodate your request.

Q8: What if my flight is late?
A8: Our computer software automatically checks your flight arrivals for all flights (no matter which airport or city you are arriving into). We will continue to hold your car as long as the airlines confirm your flight is arriving. However, you MUST notify us if you CHANGE your flight due to delays you wish to CANCEL your arrival & get rebooked on a new flight. There will be a charge without advanced notice.

Q9: What is the cancellation policy?
A9: Please refer to the bottom of your email confirmation for the latest information. But generally for Sedan or SUV orders we require a 2-hour minimum notice, Van & Limo orders minimum 48-hour notice and Bus orders a minimum 5-day notice. Please note that cancellation notice will vary based on the actual city you are scheduled for transportation in .

Q10: How do I make a reservation?
A10: We can be reached 24/7 at either 847-816-7474 or 800-543-0037. Or you may book online by clicking on the Reservations option to set up your local or nationwide transportation (discount is applied when booking online).

24 hour service


Toll Free:
800-543-0037

Reservations:
1-847-816-7474

credit cards accepted
North Shore Limousine Service, Inc. - © 2010 All rights reserved.
Toll Free: 1-800-847-5368 | From the airport for pick-up: 800-543-0037 | Reservations: 1-847-816-7474 | Email: info@northshorelimo.com